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HBRG Online CourseZappos.com 2009: Clothing, Customer Service, and Company Culture (Multimedia Case)
On July 17, 2009, Zappos.com, a privately-held online retailer of shoes, clothing, and other soft-line retail categories, learned that Amazon.com, a $19 billion multinational online retailer, had won...
January 08, 2013Quick view$25.00(USD)
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