Coenraad van der Poel

Peter Corpe, Industry Leader for UK Public Sector at Appian, shares his perspective in InfoTec News on how AI can help the NHS achieve its 10-year productivity goals. Real progress will come when AI is connected to the right data and processes—empowering healthcare teams to focus more on patients and less on paperwork. That’s where process automation makes the difference.

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Upender R. got me thinking. What specific leadership actions and operating model shifts are required for GCC leaders to transition from transactional, cost-focused support hubs to strategic enterprise partner? For the moment, are they stuck? Here's my thesis: GCC leaders cannot become more strategic because the model around them hasn't changed. Enterprises say they want GCCs to become strategic partners. But most are still structured as very efficient execution hubs. That tension sits at the center of the GCC debate — especially now, as AI changes the economics of execution. GCCs don’t become strategic simply because they mature. They become strategic when four things shift. 1. Success stops being defined by absorption. Running more work cheaper isn’t strategy. Strategic leaders start asking: what work shouldn’t live here anymore? 2. Decision rights move. If the model is still business decides, center executes, the GCC can influence, but it can’t truly partner. 3. The center takes on cross-functional problems. Real enterprise value lives between silos. Yet most GCCs are still funded and measured function by function. 4. The story changes in the AI era. As execution becomes automated, the real question becomes whether the GCC is shaping decisions and outcomes — or just processing work faster. Many GCCs already have the talent and credibility. What determines the next step isn’t maturity. You can’t run a factory operating model and expect a strategic partner to appear. Read Dear Deb #3 for the entire argument Tony Saldanha Shane Abeyratne (MAICD) Bharath M Sundaram Rob Bradford Phil Priest Carrie Nichol #GBS #GCC #SharedServices #AI #OperatingModel

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🗓 Weekly Recap on Anthropic 1️⃣ Sets Claude as default model across ServiceNow AI workflows, rolling out to 29,000 employees. 2️⃣ Partners with UK government to deploy Claude on GOV.UK, strengthening public sector trust. 3️⃣ Expands Claude Excel add-in to Pro subscribers, boosting analyst productivity and retention. 🚀🚀🚀 #Anthropic #Weekly #Recap

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In a recent DEMO episode for CIO.com, Pega CTO Don Schuerman sits down with host Keith Shaw to show how the intuitive Pega Blueprint makes it fast and easy for anyone to create modern application designs. Don walks through how the gen AI-powered tool transforms a simple description into a fully-designed, enterprise-grade workflow in just minutes. Check out the full video to see how you can bring your next big idea to life faster than ever. https://lnkd.in/eZ5QuqnQ  

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🔎 As we begin exploring Salesforce Life Sciences Cloud, we're seeing the enormous potential it holds for modernizing HCP engagement in pharma. From real-time data integration to AI-driven automation and personalized communication, Life Sciences Cloud could be the key to replacing outdated outreach models with smarter, more responsive strategies. We put together a post to document what we’ve learned so far - not as builders (yet), but as curious explorers diving deeper into what’s possible. 📖 Read the full breakdown here: https://lnkd.in/ePm_ApAD If you're also evaluating Life Sciences Cloud or already using it in your stack, we’d love to compare notes. #LifeSciences #Salesforce

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