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Last updated on Jul 3, 2026 at 7:27am UTC

Resolved — On April 13, 2026, between approximately 13:30 UTC and 19:00 UTC, some users experienced stalled or hung downloads of large files. The issue primarily affected users routed through our US Central CDN endpoints (ORD/DFW regions), particularly when downloading via the XET protocol.

Root cause: An infrastructure issue in Google Cloud's us-central1 region caused download connections to hang during large file transfers.

Resolution: The underlying infrastructure issue was identified and patched. No user action is required — previously working configurations will continue to work as expected.

Affected services: Hub file downloads (XET-enabled repositories)

We apologize for the disruption.

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AWS CDN
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Google cloud CDN
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Previous incidents

Jun 30, 2026

Elevated error rate – AWS CDN (Singapore)

Resolved

Resolved Jun 30, 2026 at 8:05am UTC

Resolved. Error rates returned to normal at 08:05 UTC and the CDN is operating normally. The disruption lasted approximately 7 minutes. We apologize for any inconvenience.

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