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How Voice-Enabled A.I. Technology Can Help You Tackle the Current Dealership Labor Crisis - Exploration of 3 A.I. Solutions
How Voice-Enabled A.I. Technology Can Help You Tackle the Current Dealership Labor Crisis - Exploration of 3 A.I. Solutions
Everyone working in the dealership industry is only too well aware of the dealership labor crisis precipitated by the…
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Ben Ayed reposted thisBen Ayed reposted thisThe countdown is ON! ⏰ We're thrilled to be exhibiting at #NADA2026 in fabulous Las Vegas. If you’re tired of: • Juggling too many spreadsheets • Spending hours chasing reports instead of using them • Lacking a clear view of how each department impacts your bottom line • Trying to piece together data from multiple systems …then it’s time to see how DealerOps can help. 📍Stop by Booth 6718N to see how our platform turns complex dealership data into confident decisions. We'll see you in February! #automotive #data #analytics #automotivereporting #GSD
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Ben Ayed shared thisGM Opportunity in ChicagoBen Ayed shared thisI’ve got a friend looking for a GM. Need a true take the reigns leader, preferably with CDJR experience and great UC knowledge! This is a Chicago region location, newer build with full image compliance. Fixed is great, but underperforming in Variable. He needs a true roll-up your sleeves leader that walks the walk! This store has plenty of traffic and a great location… Just lacking someone willing to hold themselves, and the team, accountable! This is a huge opportunity for a difference maker. He’d prefer a local area candidate, but isn’t dismissive of the right person coming from outside the area. He also isn’t opposed to bringing in a fired up GSM looking for their shot! If this is you, and you’d like an introduction, hit me up!
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Ben Ayed shared thisGreat opportunity in SDBen Ayed shared thisProud to announce Aaron Kia of Corona will be opening soon! If you or anyone you know are interested in being part of a NEW dealership point (not a buy/sell) and want to be part of a forward thinking and passionate team, we are looking for all positions! Message me for details!
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Ben Ayed shared thisAutoService AI: We are not about automation or AI Agents. We are about Meeting & Exceeding Customer Expectations All The Time
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Ben Ayed posted thisTop performers don’t add AI to old processes — they rebuild their operations around it. The companies seeing real gains treat AI as core infrastructure, not an accessory. They redesign workflows, shift human roles toward judgment and expertise, and offload repetitive work to AI. This is where efficiency leaps happen. This is where teams feel the difference. If you’re building your AI strategy for 2026, I want to talk to you. Our team helped Amazon handle 1 million+ calls per day, holds 21 patents, and has been working with automotive dealerships since 2019. AutoService AI: A single AI-powered communications platform to never miss a single call or opportunity 🚀
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Ben Ayed shared thisTire season is in full swing—and your phones are about to feel it. With AutoService AI, every tire change request is answered instantly, captured accurately, and sent straight to the right advisor… without placing callers on hold or overwhelming your team. ✔️ Zero missed calls ✔️ No more “call backs” ✔️ Higher CSI & happier customers ✔️ Fully automated, fully reliable Your customers get answers. Your advisors stay focused. Your shop books more work—effortlessly. Experience how smooth tire-season service can sound. 👉 Book a demo: https://lnkd.in/gCHPZnk9 #fixedops #automotivedealership #dealerservice #tirespecials #voiceai #autoserviceai
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Ben Ayed reposted thisBen Ayed reposted this🚨 Rare GM Opportunity in One of the Hottest Markets – Miami, FL 🚨 Good morning, Are you a top-performing General Manager #generalmanager with a proven track record of success in the automotive industry? If so, the Hanania Automotive Group has a rare and exciting opportunity for you. Our Miami Acura General Manager is retiring after 13 successful years, opening the door for the right leader to step in and make an immediate impact in one of the most dynamic and desirable markets in the country — Miami. #miamijobs This isn't just a job — it's a chance to lead a well-established operation in a market where most people dream of vacationing. If you're driven, experienced, and ready to take the next big step in your career, we want to hear from you. #automotivejobs 📍 Location: Miami, Florida 🏆 Group: Hanania Automotive Group 🚗 Store: Miami Acura 🕰️ Tenure of Outgoing GM: 13 years of consistent performance 🌴 Lifestyle: Work where others vacation Serious inquiries only. Confidentiality is guaranteed. DM me your resume or email to me at david.council@hananiaautos.com
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Ben Ayed reposted thisBen Ayed reposted thisAI or Human? The Real Question We Should Be Asking I recently read a stat from a CDK Global article that said: “31% of the respondents said they’d actually prefer booking (an appointment) with an AI assistant instead of speaking to a live person on the phone.” At first glance, that sounds like a win for AI, right? But let’s flip the lens. That also means 69% would still rather talk to a real person. That’s a supermajority. And the way the question is posed lacks one critical element: context! Let me pose it differently: 👉 You're trying to get information that isn't available on a website, so you call. Who are you expecting to answer, and more importantly, who would you prefer answer? An AI or a real person? 👉 If you've ever called an airline, credit card company, or medical office, you know the drill. Long hold times, frustrating menus, and the desperate hope of finally reaching a human. So here’s a better question: Would you rather wait on hold for 5+ minutes to speak with a human, or interact with an AI that tries to help you, with the option to switch to a live agent at any time without losing your place in line (a feature that’s often missing)? Now that’s a realistic scenario. It doesn’t pit human versus AI. It gives customers flexibility, control, and efficiency, rather than forcing them down one path. Because here’s the truth: Customers don’t care about your tech. They care about getting their issue resolved. A few more questions I believe companies should be asking: - What task is the customer trying to complete? - Are we helping them solve it as fast and easily as possible, regardless of channel? - Are we providing a clear path to a human if AI falls short? - Are we using AI to enhance human support, or trying to replace it? Now let’s flip the conversation. What about outbound communication? We’ve talked about AI handling inbound calls. But when it comes to outreach: Would you rather receive a call from a human (possibly from a number you don’t recognize), Or get an AI-powered automated text that’s timely, relevant, and clearly explains why they’re reaching out? And then consider this: Would you prefer a link you have to click on to complete a task, like scheduling an appointment? Or would you rather interact directly within the text thread and have an AI assistant handle it for you, quickly and easily? Technology’s responsibility isn’t to force a choice. It’s to eliminate friction and help customers achieve what they came for. Let’s rethink how we frame the conversation around AI and customer experience. Please repost and share your thoughts in the comments below. #CustomerExperience #AI #ArtificialIntelligence #conversationAi #CX #Automation #DigitalTransformation #HumanFirst #CustomerSupport #LinkedInPost #BusinessThoughts
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Ben Ayed liked thisBen Ayed liked thisAfter a well deserved looong break, its with a heavy heart I have decided to not renew my contract with MSXi helping Ford Australia. 😢 This role has seen me travel all across the country and meet some amazing people, businesses and communities who really care for their customers and Ford’s service network. In 18 months of my tenure, with renewed engagement of the dealer network and Fords aftersales team, we have doubled the average daily reported output across over 100 dealers for express service compared to the three years previous. That includes accreditation given to another +25 sites!!! Best results internationally for this program compared to Ford IMG comparisons 😀!!! The capacity opportunities this has created has proved immense across the network and has dealers now “doing it their own way” with great results. Dealers that were previously unable to get a “service” in for in some cases more than 4 weeks are now seeing their lead times drop to single figures in days most within 5. Special mention those who run multiple bays. $$$$ I would like to thank everyone at Ford who supported making this happen but a special mention to Vasili Berbatakis, Greg, Chris and Brad and the entire PSZM team. Thank you 🤩 ♥️ The biggest reason for the success of this program must go to all the hard working technicians and apprentices I have met and worked with. They deserve the most credit. Thank you 🙏 ♥️ ♥️ What’s next? I’m open to all opportunities big and small.
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Ben Ayed liked thisBen Ayed liked thisAs part of the AI Security Runtime, we attribute AI workload identity via policy… Policy-bound workload identity 🔐 An AI workload’s identity 🤖has two parts: a stable 🧩 service identity (logical identity) and an ephemeral ⚡ instance identity. Security decisions should be enforced against the logical identity—but how do we attribute that identity reliably? Should the agent self-assert its identity? Can we trust that? Should we rely only on platform-provided labels and ephemeral instance identity? In the AI Security Runtime, identity is �� policy-attributed. Policy combines: 🧾 Platform-attested identity (e.g., Kubernetes ServiceAccount JWT) 🏷️ Platform-provided labels 🧷 Workload-provided labels (treated as signals, not ground truth) This yields a more trustworthy attribution by considering both 🧠 what the workload claims and 🌍 where it is running—anchored in platform attestation and constrained by policy. #AI #AIsecurity #Cybersecurity #ZeroTrust #Identity #WorkloadIdentity #IAM #Security https://lnkd.in/ge7JUZca
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Vikrant Akavaram
THE "GODZILLA EL NIÑO" IS COMING: WHY CALIFORNIA’S RESILIENCE GAP MUST CLOSE NOW Scientists are forecasting a "Godzilla El Niño" hitting California by winter 2026-2027. There is already a 62% chance of a super El Niño by this summer. We are looking at record-breaking heat waves this spring, followed by torrential rain, flooding, and coastal erosion when winter arrives. Here is what concerns me: California's wildfire-scarred hillsides become massive mudslide zones when heavy rain hits burned terrain. In Berkeley alone, half of the 8,000 fire-zone properties currently have code violations. Under the status quo, these are only checked once per year. We cannot inspect our way out of a "Godzilla" event with annual visits. I've spent the last year building PROJECT TRINETRA to help communities prepare BEFORE the disaster, not just respond after. HOW IT WORKS: Residents lead their own safety. Using a browser-based AI model running entirely on their phone, they can check for fire and flood hazards—vegetation clearance, combustible materials, and drainage issues. INTEGRITY BY DESIGN: • PRIVACY-FIRST: Photos never leave the device. No cloud. No third-party surveillance. • SCALED CAPACITY: Routine data is verified by residents; expert eyes are routed only to the 15-20% of properties that truly need them. • 12X FREQUENCY: Same inspectors. Same budget. Constant vigilance. With a Godzilla El Niño on the horizon, the question isn't whether communities should prepare. It's whether we'll give them the tools to do it in time. Building this as a 501(c)(3) nonprofit (UNRAVEL THE LOVE) because the communities that need this most shouldn't be locked behind a SaaS "paywall." If you work in disaster resilience, civic tech, or municipal government—I'd love to connect. #DisasterPreparedness #CivicTech #BuildingInPublic #CommunityResilience #AIforGood #ProjectTrinetra 🔹 SEE THE GAP: Below, on the left, a single inspector visits one home. On the right, thousands of residents use the app to verify their own safety, creating a resilient mesh of data for the city.
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Mythili Subharam
I’ll be attending the Precision Medicine World Conference (PMWC 2026), March 4–6 in Santa Clara. At OmicXHealth, we’re building an AI/ML-driven computational medicine platform for early disease detection and stratification, using cfDNA methylation as a foundational signal. Our initial focus is liver disease and liver cancer screening, with the broader goal of enabling scalable detection across multiple diseases from a single sequencing assay. PMWC brings together leaders across genomics, AI, and translation, exactly the ecosystem needed to move computational medicine from promising models to real-world impact. If you’re working at the intersection of AI, precision diagnostics, or data-driven disease stratification for screening or drug development, I’d love to connect. @Tal Behar @PMWC – Precision Medicine World Conference #PMWC26 #ComputationalMedicine #PrecisionDiagnostics #AIinHealthcare #BiotechFounders #PrecisionMedicine #TechBio #MolecularDiagnostics #LiquidBiopsy
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Derek Kerton
We chose a good subject for our march Autotech Council meeting, and after this year's CES, it seems even more obvious. Our meeting on the AI Defined Vehicle will show how it's a natural next step after the Software Defined Vehicle phase that we've been in Tesla launched the Model S in 2012. Now, most carmakers have SDVs. It's time to layer on the AI in user-facing roles, and in invisible functions managing the vehicle.
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