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Andy Bird shared thisInsightful read on the SDLCAndy Bird shared thisEarlier this month, CMU's Software Engineering Institute and Accenture released the AI Adoption Maturity Model. It’s an excellent framework for how adoption evolves from disciplined experimentation to enterprise scale. If your work touches enterprise architecture, read it. But here is what it isn't: A granular, AI-native SDLC maturity model. One that assumes you are already building from scratch and maps out exactly what that looks like across 13 distinct dimensions of the delivery lifecycle—from market discovery to release velocity. That is what I’ve spent the last few months building. I keep running into a massive operational contradiction. Most AI-coding content quietly turns into a pitch for a frictionless panacea. Meanwhile, the macro data tells a much less comfortable story: -- Incidents per Pull Request: Up ~23% -- Change-Failure Rates: Up ~30% -- Monthly Incidents: Up nearly 60% year-over-year -- AI Code Acceptance: Climbed from 20% to 60% The mechanical load went down, but the cognitive load skyrocketed. Speed went up. Trust didn't follow. You didn't automate your operations; you became a full-time babysitter for a very confident, frequently wrong intern. I’m not selling anything. I want brutal feedback from enterprise architects and methodology purists who are actually living this—not just reading about it. You are responsible for delivering functionality that works and doesn’t break. I’m looking for practitioners to help validate the framework and pressure-test a massive missing piece: estimating the actual level-of-effort and cost to transition between these maturity levels. If you want to tear v1 apart: Drop a comment below with your focus area and DM me your GitHub/Email. You’ll have complete access to the repo. Fair warning: It’s a serious architectural document -- think CMMI structure -- not a 2-minute read. One final tactical tip if you do dig in: Have your favorite LLM evaluate the framework. Then have it re-read the README. You’ll be stunned at the 2nd take. Sources: Cortex, Engineering in the Age of AI: 2026 Benchmark Report (incidents per PR +23.5%, change-failure rate +~30%); Faros AI, The AI Engineering Report 2026 (monthly incidents +57.9%, AI code acceptance rate 20%→60%).
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Andy Bird shared thisTomorrow, I will be attending the AI Agent Conference 2026, a premier event focused on autonomous AI, taking place in NYC with Zaid Rashed, CSM. If you are also attending and would like to connect, please reach out.AI Agent Conference 2026 | Premier Autonomous AI Conference in NYCAI Agent Conference 2026 | Premier Autonomous AI Conference in NYC
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Andy Bird reposted thisAndy Bird reposted thisThank you to everyone who attended the LinkLive Happy Hour at Channel Partners Conference & Expo in Las Vegas last night! #CPExpo
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Andy Bird shared thisLooking forward to seeing everyone at Channel Partners!Andy Bird shared thisAttending Channel Partners Expo & Conference in Las Vegas? Join LinkLive for drinks and good conversation at our Cloud Tech Gurus Happy Hour! 📅 Wednesday, April 15 ⌚ 4:00-6:00pm 📍 Yardbird @ The Venetian RSVP now to save your spot! https://hubs.ly/Q04bpMqP0 #CPExpo26
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Andy Bird reposted thisAndy Bird reposted thisAttending Channel Partners Expo & Conference in Las Vegas? Join LinkLive for drinks and good conversation at our Cloud Tech Gurus Happy Hour! 📅 Wednesday, April 15 ⌚ 4:00-6:00pm 📍 Yardbird @ The Venetian RSVP now to save your spot! https://hubs.ly/Q04bpMqP0 #CPExpo26
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Andy Bird shared thisWhile at EC attending a great social! #HIMSS hashtag #PinkFeatherSocial hashtag #SOAR hashtag #HealthcareIT hashtag #BluebirdLeaders
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Andy Bird reposted thisAndy Bird reposted this🔥 I’m hiring a BDR at LinkLive. If you’re early in your sales career and want to break into AI, CX, and enterprise SaaS, this is your shot. You’ll turn marketing leads into real pipeline, prospect into banking and healthcare, and learn how big deals actually get built. High activity. High ownership. High visibility. Clear path into sales. Fully remote in select states. Competitive base plus variable plus equity. If you’re hungry, curious, and ready to move fast, let’s talk. Or tag someone who should see this. #Hiring #BDR #Sales #AI #SaaS #CustomerExperience
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Andy Bird reposted thisAndy Bird reposted thisGrateful for an incredible SKO in Miami with our executive leadership and sales teams. This was not just a meeting. This was execution, alignment, and a clear commitment to winning at the highest level. This is what real teamwork looks like. High standards. Full accountability. One team moving fast toward massive targets. I am grateful to be part of a group that is serious about growth and serious about dominating our space. Big appreciation to our partners Redial BPO , EndeavorCX , and CommunityWFM for being part of the journey and showing up with us in Miami. The mission is clear. The targets are big. Now it is time to execute. Let’s go!!
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Andy Bird reposted thisAndy Bird reposted thisGrateful for moments that make you pause and reflect. Recently, our team came together in Miami for our 2026 Sales Kickoff, and it reminded me how powerful alignment, trust, and shared vision can be. Taking a step back, I genuinely feel optimistic—not just about the year ahead for me personally, but about what we’re building together as a company. At LinkLive, the focus has never been on hype. It’s been on real innovation—building AI solutions that deliver measurable impact by automating complex workflows, improving decision intelligence, and unlocking actionable insights from data that businesses couldn’t access before. By leveraging #AI - advanced #machinelearning, #naturallanguage understanding, and scalable integrations, we help organizations meaningfully reduce operational cost, improve efficiency, and drive positive ROI. Our technology is designed to adapt across multiple industries—from #finance and #healthcare to #socialassistance, #retail, #utilities, #construction and beyond—so teams can focus on higher-value work while AI accelerates outcomes. Proud of the team, energized by what’s ahead, and excited to see how this year unfolds. LETS GOOO!
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Andy Bird liked thisAndy Bird liked thisSo excited to see all our Trusted Advisors in Dallas in a few weeks. I'll be on stage representing the Meter team at AVANT Communications Special Forces 2026 in Dallas. Wednesday, October 7 at The Omni Dallas, West End (5th floor): 11:15a, "Land. Expand. Repeat: Turn One Sale into a Lifetime Customer." How the best advisors uncover expansion, protect renewals, and grow recurring revenue from existing accounts. 1:00p, "The Consumption Shift: How Cloud & Networking Are Consumed Today." The move from CapEx to consumption-based models, and what it means for how you sell and win. Both are built for VAR, MSP, and SI partners. Come find our team in the Meter meeting room after. Full agenda and meeting requests: https://lnkd.in/e4MR85Ju #SpecialForcesSummit Erin Christianson, Kevin M. Denison, Shannon Orr, Anna Leonardi, Joe Elder, Joann Amaral, Luke Park, Sloane Peterson, Chip Hoisington, Scott Alter, Paul Labanowski, Julie Maloney
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Andy Bird liked thisAndy Bird liked thisGrowth has always been the goal, but never at the expense of relationships, trust, or the people who helped build it. To every BanaTech Consulting client, referral partner, vendor, mentor, TSD, and supporter: thank you. You helped turn an idea into something much bigger than I imagined. And now, we scale even bigger. I’m excited to join ARG - IT Clarity as Vice President of Marketing & Strategic Growth, leading marketing, business development, strategic partnerships, and referral partner growth alongside an incredible team and executive leadership. This next chapter gives us the reach, resources, and scale of a global consulting organization while building on everything we started. 🎥 Watch the video, this one means a lot. Onward. 💜 Michael Shonholz James Larsen Justin Praske Jim Begley Heather Campbell Alexander Moore Steve Kopp Gregory Praske Thank you ForgeOS Brooke Frank Steven Gerhardt Bill Power Darcee Nelan Catherine Ripley Robert DeMarzo and many more….you know who you are! Look forward to working together in different capacities.
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Andy Bird liked thisAndy Bird liked thisGratitude. That’s where I want to start with my first post since joining Opex Technologies. My first 90 days have been about listening, learning, and getting to know the people behind the business. Meeting one-on-one with every employee helped me understand the company beyond the numbers and the org chart and helped shape how I’m thinking about what comes next. Another important milestone has been fully integrating Intellys following our acquisition. Beau T. Hendrick and the Intellys team have been great additions, and I appreciate everyone who helped bring us together. We’re now moving forward as one Opex team. Starting a new chapter isn’t about arriving with every answer. It’s about understanding what’s been built, recognizing the people who built it, and working together on where to go next. In my next post, I’ll share more about our growth plans for the next three years and our search for great people to help us get there. Today, I’m grateful to be here and excited about what we’ll build together. As you look back on the past few months, who or what are you most grateful for? #Opexretreat26 Courtney Humphrey Rich Nowalk Terry Phelps Randy Friedberg Auburn Holbrook Jesse Worobel Shelby Sopina Ben Thornton Shaune Hatley Adam Trzonkowski Stan Yarbrough, Ph.D. Robert Petrakis
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Andy Bird liked thisAndy Bird liked thisGrief changes your sense of time. I lost my uncle Larry recently. Since then, I have been reminded how unpredictable grief can be. You can be fine one minute and then a memory, a conversation, or something completely ordinary brings that person right back to you. There is no schedule for it. And I am not sure there is a right way to do it either. We tell people to stay strong after a loss. I understand the sentiment, but I am starting to think strength can look like a lot of different things. Sometimes it is carrying on with your day. Sometimes it is talking about the person you lost. Sometimes it is laughing at a memory and feeling sad five minutes later. All of it is part of missing someone. Losing Larry has also made me think about something I probably do not think about often enough. Time with people is easy to assume we will have more of. Another dinner. Another phone call. Another story you have already heard a dozen times. Until you don't. I care about my work. I care about what I am building and what I still want to accomplish. But moments like this remind me where all of that sits in the order of things. If you are dealing with loss yourself, I do not have a formula for making it easier. I am not sure anyone does. Give yourself the time you need. Remember the person in whatever way feels right to you. And hold the people who are still here a little closer. Sometimes remembering well is enough.
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Andy Bird liked thisAndy Bird liked thisI’m excited to announce that I’m returning to Nextiva as Senior Vice President, Channel AI. In this new role, I’ll be working closely with the Nextiva channel team and our partners to bring #XbertAI to market; Nextiva’s powerful, incredibly easy to use AI solution designed to help all businesses leverage AI without the complexity that too often comes with it. Customers can literally build a functional #IVA in 5 minutes! For me, this opportunity is also a homecoming. Nextiva has always been a special place in my career, and I’m incredibly grateful to Tomas Gorny and Tracy Conrad for the opportunity and trust to come back home and help lead this next chapter. AI represents an enormous opportunity for the channel, and I’m excited to work with our partners to build a world-class AI go-to-market motion and help customers turn the promise of AI into real business outcomes. It’s great to be back. The next chapter starts now! #Nextiva #XbertAI #ArtificialIntelligence #AI #ChannelSales #ChannelPartners #PartnerEcosystem #Leadership
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Andy Bird liked thisAndy Bird liked thisTrimio x Telarus. Since... TODAY!!!! The channel already sells AI. What nobody's been able to sell is the answer to the question EVERY client asks a few months in: what is all this actually costing us? That's AI FinOps. And now every Telarus advisor can bring their clients a real answer, with savings documented on every single request. This is skating to where the puck is going. Huge thanks to Thomas Gorey, Koby Phillips, and Nicole Johnson for seeing it early and making this happen! Time to get to work. Josh Lupresto, CISSP Brent Wilford Samantha Nelson Richard Murray Jason Kaufman Chad Muckenfuss Bradley Reynolds Robert Patten Lorenzo Johnson, MBA, CAPM
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Andy Bird liked thisAndy Bird liked thisOkay, channel friends… I need your help with this one. 💙 We are so proud to share that Riley Norman has officially been selected as a finalist for the 2026 Channel Focus Rising Star Award! 🌟 And now voting is open! This month actually marks two years that Riley and I have officially worked together, and getting to watch her grow during that time has been pretty incredible. She works hard. She shows up. She is creative, curious, and incredibly thoughtful about her work. She has an entrepreneurial sense of ownership that you simply cannot teach. And one of the things that makes Riley so special is that she sees the field. She doesn’t just think about the task in front of her. She thinks about the partner, the strategy, the bigger opportunity, what could be better, and what we haven’t thought of yet. She’s also just an awesome teammate. The kind of person you want in the room when you’re building something, solving something, or trying something new. 🌟🌟🌟🌟 https://lnkd.in/grbx5Bpf Being named a finalist is already something worth celebrating, and I’m so excited to be in Carlsbad this October with Riley and the Channel Focus community as this incredible group of finalists is recognized. Congrats to all! Kyra Augustus McKenzie Maness Angelica Rivera, MBA Mandi Jarman Belinda V. Darcy Guidry Heather Graham CynNamon S. Kristen Vick Susan Leveritt Ursula Walker Kathy Mazza Bana Qashu, MA Kimberly Staro Billy Sue Glover Amanda Buckley Megan Tolmie, MBA Jahmel Pearson-Richards Rod Baptie Thomas J. Baker Stover Garrison Peter Burg Tony Pietrocola #ChannelFocus #RisingStar #ChannelLeadership #ITChannel #WomenInChannel
Experience & Education
Licenses & Certifications
Volunteer Experience
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Technician
Women's Shelter Program of SLO County
- 1 year
Civil Rights and Social Action
Helping them with their databases, infrastructure and network.
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Volunteer
Christian Community Action - Lewisville
- Present 7 years 11 months
Social Services
Volunteer for facilities and food bank
Publications
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Synthesizing Knowledge and Technology to Deliver on Customers’ Omnichannel Support Expectations
Blog
See publicationSynthesizing Knowledge and Technology to Deliver on Customers’ Omnichannel Support Expectations
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Gaining a Detailed View of Cloud vs. Premise Contact Center Total Cost of Ownership (TCO)
blog
See publicationGaining a Detailed View of Cloud vs. Premise Contact Center Total Cost of Ownership (TCO)
Courses
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Economics
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Languages
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English
Native or bilingual proficiency
Organizations
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Product Management Association
Member/Speaker
- Present
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