About
Articles by Patrick
-
Big News - HireBrain - Evidence of the AI Applications Market
Big News - HireBrain - Evidence of the AI Applications Market
Warning: this is a long post. I wanted to announce an important accomplishment, offer a related disclosure, and finally…
14 Comments -
Tidal Shift - Security - Encryption's Role
Tidal Shift - Security - Encryption's Role
I am starting to put my thoughts together on the emerging relationship between security technology and human factors. I…
2 Comments -
Thank you.
Thank you.
Guidance Software was acquired by Open Text (ticker OTEX) on September 14, 2017. The time is finally right to say…
23 Comments
Activity
14K followers
-
Patrick Dennis shared this🇰🇪⚽️ An incredible update on the Mtepeni school playground 🇰🇪⚽️ A few weeks ago, I asked this community to help us fill giant cargo crates with sports gear for 525 amazing kids at the Mtepeni school in Kenya. To say you delivered is an understatement. Because of your incredible generosity, Laura and her team from Denver arrived with suitcases packed to the brim with soccer balls, jump ropes, and playground gear. That empty, one-acre plot of dirt we recently funded is officially transitioning into a vibrant space for play, teamwork, and childhood. Seeing the pure joy on these kids' faces as the gear arrived is a powerful reminder of what happens when a community rallies together. You didn't just buy sports equipment; you invested in a lifetime of play and community for generations to come. From Laura, myself, and the entire team at Operation Give Hope - thank you for making a world of difference from across the globe. Check out a few moments from the delivery below! 👇 (P.S. If you missed the wish list but still want to make a long-term impact, you can sponsor a child’s ongoing education and meals directly at https://lnkd.in/ggsH4iM2)
-
Patrick Dennis posted thisWhat if 100 employees could suddenly deliver 150 people's worth of output -> without overtime? 📈🔄 Our last post on the CX Jevons Paradox struck a major nerve (500K+ views and counting). When you look at the macro data and tell the market that lowering unit costs doesn’t shrink an industry, but actually expands the aggregate CC market from $330B today to $580B by 2030, leaders pay attention. Contrarian I know but it is what we see on the ground. The comments section got 🌶️🌶️🌶️ Here is where the lines are drawn by The Bulls and The Bears of "Tandem Care." 🐂The Bull Case: The Abundance Flywheel🐂 The Bulls look at the leap to a $580B TAM in the contact center and see an absolute explosion of high-value human capability. Unlocking Latent Demand: Cheap, low-latency AI interactions allow enterprises to open touchpoints they used to intentionally deflect. You unlock a massive backlog of unserved customer need. The Rise of the Expert Agent: Simple triaging vanishes into the software payload. The human labor left behind is elevated to focus exclusively on high-fidelity, high-empathy, and high-complexity human outcomes. The Software Exoskeleton: The expanded software footprint creates entirely new, highly skilled internal roles: Knowledge Ops, Auto-QA tuning, and journey/bot orchestration. 🐻The Bear Case: The Complexity & Friction Trap🐻 The Bears look at the operational friction of legacy systems and see a bumpy, expensive road. The Integration Tax: Moving deeply entrenched, legacy infrastructure into hybrid AI environments is incredibly hard (see every CC migration ever). The Cognitive Overhead Trap: If you feed expert agents a non-stop firehose of real-time copilot intelligence without changing the underlying workflow, they don’t get faster -> they burn out. The Vendor Standoff: The CRM vs CX face-off creates; fragmented ecosystems, slowing execution, confusing people/systems, increases costs. 📉 The Reality: The "Per 100 Agent" Scalar Model Whether you land on the Bull or Bear side depends entirely on architecture, planning and execution. This is after all a remix - you have to honor the original version - but lay down a brand new track. To transition smoothly over the next 12–18 months, operators have to stop thinking about headcount cuts and start redesigning the structural ratio of their teams. Here is the mathematical engine of the Jevons Paradox: your headcount stays flat at 100, but your capacity expands by 50%. By shifting the software payload to automation, increased software interactions, and improved customer journeys -> Our remix scales for every 100 traditional agents -> into a Tandem Care model delivering 150 agent capacity If you are trying to navigate this 12-18 month transition without running your crew into the ground, the question isn't how much labor you can cut -> It's how fast you can equip & up skill Tier 1 staff into Knowledge Ops and Expert roles. I'll put a couple charts in the comments. #AI #CX #CC #Jevons
-
Patrick Dennis posted thisThis is the era of urgency and a perpetual bias for action. All others will lose.
-
Patrick Dennis shared thisGreat opportunity with a great leader.Patrick Dennis shared thisHi! I am hiring two high profile, high impact leadership roles that will be responsible for building global teams to drive thought leadership and strengthen relationships with our largest customers. Please read the job posting thoroughly and apply if interested. These roles are US based. Due to volume of inbounds, I am unable to reply to candidates - sharing the links for the first role here and in the other in the comments and repost. Role 1 - https://lnkd.in/gXxv9E3U
-
Patrick Dennis shared thisI decided to repost this because everything I read is about AI causing job loss and tone deaf technology executive communications & actions. We took a different approach to the step function change in capabilities - we made it inclusive - every person at the company has already developed skills - we hire in new folks with skills - we just try to create an environment where people can do the best work of their life. No AI chief, no AI department, just a company using the latest technology to build a better business and better products. I hope we see more of these stories and fewer of the ones I've been reading lately.Patrick Dennis shared thisAlmost a month in, and I finally get to share this! 🚀 I'm thrilled to announce that I've joined Avaya as an Automation & AI Implementation Associate Intern! Honestly? It's been a whirlwind. Real problems. Real impact. The kind of work that makes you realize how much there is to learn and how exciting that is. Working at the intersection of AI and automation has completely shifted how I think about technology and its role in business. Every week brings something new, something challenging, and something worth showing up for. Grateful for the incredible team at Avaya for making this such a meaningful experience from day one. This journey is just getting started. 💡 #Avaya #Internship #AI #Automation #AI_Implementation
-
Patrick Dennis shared this🇰🇪⚽️Turning one acre of land into a lifetime of play 🇰🇪⚽️ Most of you know that my wife, Laura, and I support Operation Give Hope, an organization providing education and meals to ~1,500 children daily in Kenya. On June 19, Laura is leading a team from Denver to visit the Mtepeni school—home to 525 amazing kids. Up until now, these kids had no outdoor space or sports gear. The campus was completely maxed out. To fix this, we recently funded the purchase of an adjoining acre of land next to the school! This summer, that empty dirt plot is officially becoming a playground. We need your help to fill it! Laura’s team is flying out with giant, empty cargo crates, and we want to pack them to the brim with soccer balls, jump ropes, pump needles, and playground gear. Want to put a smile on a kid's face from across the world? It takes less than two minutes. 👉 Pick a playground item on our Amazon Wish List: https://lnkd.in/gwFs3Et8 Everything ships directly to us, goes straight into the suitcases, and stays at the school for generations to come. Check out some photos of the incredible community at Mtepeni below! 👇 (P.S. If you are looking to make a long-term impact, you can always choose to sponsor a child's ongoing education and care directly through their website at https://lnkd.in/ggsH4iM2.) #OperationGiveHope #CommunityImpact #GlobalEducation #CorporateSocialResponsibility #Philanthropy #JoyOfPlay
-
Patrick Dennis shared thisJPMC just issued this press release about Ripcord - 480M documents and 4000 permutations worth of robotic processing - a real proof point that this technology can crush real world use cases - oh yea - it used AI & robotics way before it was cool. I got involved in 2018. When I joined the board at Ripcord with Alex - totally brilliant - and Sam - an amazing operator - alongside a great board - It was already obvious this was the future. Congratulations to the team! This is a really cool milestone. https://lnkd.in/gKqJcgq8How AI & Robotics Are Modernizing Lockbox ProcessingHow AI & Robotics Are Modernizing Lockbox Processing
-
Patrick Dennis shared thisThis is a good simple explanation of one (of the many) ways AI changes the landscape in Cyber. You don’t hear people talk enough about the benefits to the adversary AND how they can leverage them. Nice pick up Kyle 👊Patrick Dennis shared thisEpisode 2 of The McIntyre Quarterly Podcast is live! Join me for a quick quarterly update and then an in depth discussion with Alan LeFort, Co-Founder & CEO of StrongestLayer, an AI-native email security startup co-founded by cybersecurity veterans and backed by top tier investor, Sorenson Capital. Links in comment below. #cybersecurity #emailsecurity #AI #venturecapital #startups
Experience & Education
-
Avaya
View Patrick’s full experience
See their title, tenure and more.
or
Recommendations received
5 people have recommended Patrick
Join now to viewOther similar profiles
-
Jack Mulloy
Jack Mulloy
Jack is a seasoned enterprise software leader with over 20 years of experience in procurement and supply chain consulting and solutions. As the Managing Director at Nitor Partners, he oversees the strategy, operations, and growth of an SAP Gold Partner that delivers value to global clients across various industries. <br><br>Jack is also an active investor and board member at two SaaS companies, RELISH and CodeFluent, that leverage AI and SAP's BTP framework to create innovative applications that augment and extend the capabilities of enterprise software platforms. He is passionate about helping organizations optimize their processes, performance, and profitability through digital transformation and sustained growth.
Explore more posts
-
Zeus Kerravala
RingCentral acquires CommunityWFM for native Workforce Management capabilities. Thanks to Joe Rittenhouse from Converged Technology Professionals, Inc. and Juanita Coley from Solid Rock Consulting for sharing their thoughts on the news. Check out my post on SiliconANGLE & theCUBE to better understand the industry implications https://lnkd.in/ggrFbfs5
1 Comment -
Kevin Nikkhoo
Schools are under attack — and help is finally here. The FCC Cybersecurity Pilot Program is a game-changer for K-12 districts seeking funding to secure their networks — but applying and implementing it can be overwhelming. That’s why XeneX SOC exists. We don’t just offer cybersecurity tools. We deliver a fully managed, turnkey program built specifically for schools participating in the FCC pilot. · Expert support with FCC funding and documentation · 24/7 threat monitoring + automated remediation · All-in-one portal: Endpoint, Email, Google/O365, Backup, DR, Patching, Phishing Awareness, Vuln Scan & Pen Test · Compliant, cost-effective, and purpose-built for education · Less vendor juggling — more time focused on students We’re already helping schools implement their cybersecurity plans — and we’re ready to help yours. Message us to schedule a walkthrough or request a free readiness assessment. #K12Cybersecurity #FCCCyberPilot #XeneXSOC #EducationSecurity #EDTech #CyberResilience #ManagedSOC #SchoolSafety #DigitalLearning #CyberFunding
-
Charles Onstott
Great to see the CALIBRE team highlighted at VAST Forward! Our partnership with VAST is already setting the stage for truly disruptive AI at scale, especially in federal systems. Looking forward to all the insights and collaborations that will come out of this event—let’s keep driving innovation together! #VASTFWD #VASTData #AIatScale
1 Comment
Explore top content on LinkedIn
Find curated posts and insights for relevant topics all in one place.
View top content