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Cybersecurity is one of the most consequential challenges organizations face today. We're welcoming Kevin Mandia — a 30+ year veteran of digital defense — to Amazon's Board of Directors.

am extremely dissatisfied with Amazon’s handling of my recent order. I ordered a crib because I’m caring for an infant, and six different supervisors gave me false information about when it would arrive. I was repeatedly assured the crib was on the way. Tracking even showed it one minute away on the street behind my home, yet it was never delivered. I paid someone to assemble the crib, and we waited for hours based on Amazon’s assurances. Now I’m being told it won’t arrive until Saturday. I’m fed up with paying membership fees while experiencing repeated delays and being misled by customer service. Customers deserve honesty, accountability, and reliable service. Amazon needs to do better.

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Celebrating accolades but no one to hear customers .. a non responsive grievance and nodal Amazon team .. sending defected products to customers and ruining their health .. then not responsive .. shame on Amazon .. Order Date 2 September 2026 Order number 406-8552061-9998763 ..

I ordered GoBoult earbuds from Amazon on September 21, and they were delivered to me on September 22. However, when I received the product, some parts were missing. The earbuds also appear to be used, the sound quality is very poor, and they are not working properly. I contacted Amazon Customer Support, but they told me that since the product was delivered recently, they cannot help me right now and asked me to call again on October 2. They said there is a 10-day return window, but I am concerned that by then the return window may have expired. If the return window is closed, how will I claim the warranty for a defective and apparently used product? I am extremely disappointed and totally unsatisfied with Amazon’s customer service. Instead of resolving my issue, I am being asked to wait until the return period is almost over. This is completely unacceptable. I have had a very bad experience with Amazon, and I honestly do not want to purchase anything from Amazon again. I will also advise my family and friends to think twice before purchasing products from Amazon.

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Hello, I would like to formally complain about Amazon Turkey’s customer service regarding an order I placed on September 6, 2026, which still had not been delivered as of September 8, 2026. Despite contacting customer service several times and creating multiple support cases, no meaningful solution has been provided. What is even more frustrating is that your customer service team has not been able to cancel the order either, apparently due to a system-related issue. In my opinion, this is one of the worst customer service experiences I have ever encountered in Turkey. I paid approximately TRY 8,000 for this watch, which was intended as my son’s birthday present, and you have caused us a very serious and extremely disappointing inconvenience. If you cannot resolve this issue as soon as possible, I will unfortunately never shop with Amazon again. I expect an immediate and satisfactory resolution to this matter.

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First you guys deliver me a damaged product, then you guys do not initiate the refund on time, why should i wait for 13 working days for the refund, your return to seller transit not my problem, refund asap Amazon India or i will keep escalating this on social media- 630425184285

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Cybersecurity continues to be critical as organizations become more connected and technology-driven. Bringing decades of digital defense experience to the board is a strong step toward building resilience for the future. 

The security issues have been resolved by our new data storage architecture, which no longer stores data in bytes, making it impossible to monitor.

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Cybersecurity is becoming more critical as AI and cloud infrastructure scale. A strong addition to Amazon’s leadership.

To the leaders of AI and technology: why don’t we turn this moment into a global mission? Instead of asking only how to make AI more powerful, let’s ask: How can AI help humanity recover the enormous amount of energy we waste as heat from machines, data centers, and industry—and reuse it efficiently? Let researchers, engineers, companies, universities, and ordinary people around the world attack this question together. AI is not going away. So let’s give it a direction that benefits humanity and the planet. Maybe the greatest achievement of AI won’t be making machines smarter. Maybe it will be helping humanity become smarter about energy. 🌍

An interesting reflection of how cybersecurity is increasingly moving from a purely technical domain to a strategic one. Understanding the evolving threat landscape, anticipating risks and turning intelligence into actionable insights are becoming essential elements of organizational resilience.

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