61k calls is real scale. In billing flows, verify caller ID before any account lookup or transfer. A voice agent can sound confident and still be talking to the wrong number. Incident rule: ANI is a signal, not identity.
Here are some stats of our voice agent deployed at a healthcare billing company:
> 61,246 autonomous AI voice calls, including 21,767 connected conversations and 420 hours of talk time.
> Around 97% of patient conversations complete without human involvement across voice and
