Investor service, now inside WhatsApp. For a leading AMC, Chat360 enabled 8 self-service investor journeys, powered by 100+ APIs, with 88.4% of chats handled without an agent. From folio details to statements and transaction status, investors can get more done, right inside the conversation. Smarter service. Simpler journeys. Better investor experiences. #Chat360 #AgenticAI #BFSI #Fintech #WhatsAppBusiness #CustomerExperience #GooglePartner #MetaBusinessPartner #MicrosoftPartner
Chat360
Technology, Information and Internet
Pune, Maharashtra 16,843 followers
Agentic AI for enterprise sales and support across every platforms, connected to your CRM.
About us
About: Chat360 is an Enterprise Omnichannel Agentic AI Platform that helps businesses deploy AI Agents that understand context, reason through customer intent, make decisions, execute actions, and automate workflows across the customer journey. Trusted by 400+ global enterprises across industries including financial services, real estate and retail/D2C, Chat360 goes beyond traditional chatbots and rule-based automation to turn customer conversations into measurable business outcomes. Our omnichannel Agentic AI connects customer interactions across WhatsApp AI, Voice AI agents powered by Voice360, RCS Messaging, Website AI, Instagram, and Facebook, while integrating with CRM, ERP, helpdesk, payment platforms, knowledge bases, APIs, and enterprise systems. Conversational AI enables these experiences to understand intent, maintain context, and deliver personalized interactions at a scale. From lead qualification and sales automation to customer support, marketing, payments, appointment booking, service requests, and intelligent escalation, Chat360 enables AI Agents to understand what customers need and take the right action across connected business workflows. Built for enterprise scale, Chat360 combines AI orchestration, intelligent automation, workflow automation, enterprise integrations, governance, security, observability, and human oversight to help organizations deploy reliable AI across customer facing and business workflows. Understand. Reason. Decide. Act. Measure. Improve. Partnered with Meta, Google, and Microsoft, Chat360 helps enterprises build, deploy, and scale AI Agents that do more than respond. They act, orchestrate workflows, and create faster, smarter, and more personalized customer experiences at scale. Talk to our team about your use case: https://chat360.ai/
- Website
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https://chat360.ai/
External link for Chat360
- Industry
- Technology, Information and Internet
- Company size
- 51-200 employees
- Headquarters
- Pune, Maharashtra
- Type
- Privately Held
- Founded
- 2020
- Specialties
- Agentic AI, AI Automation, Enterprise Automation, Omnichannel Customer Engagement, Customer Experience Automation, WhatsApp AI, Voice AI, RCS, Enterprise AI, and AI Agents
Employees at Chat360
Locations
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Primary
Get directions
S. No. 98, Pashan Exit
1st Floor, Nexa Autovista, Bengaluru - Mumbai Hwy, Baner
Pune, Maharashtra, IN
Updates
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Healthcare is moving beyond traditional patient communication toward conversations that are faster, simpler, and available when patients need them. With Chat360’s Agentic AI-powered healthcare automation, healthcare providers can transform everyday patient interactions across digital channels. From appointment scheduling and report requests to patient queries, service updates, feedback, and personalized support, Chat360 helps healthcare teams automate conversations while keeping the patient experience connected and convenient. The result: less manual effort, faster responses, and more meaningful patient conversations. See how Chat360 is helping healthcare providers automate patient journeys and build better digital experiences. 👉 Explore Healthcare Automation with Chat360. #Chat360 #Healthcare #HealthcareAutomation #PatientExperience #GenAI #AgenticAI #DigitalHealthcare #PatientEngagement #WhatsAppBusiness #ConversationalAI #GooglePartner #MetaBusinessPartner #MicrosoftPartner
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We’re delighted to welcome Vivek Anand as our Senior Director of Strategy, Global Business. With his strategic leadership and experience across global business environments, Vivek joins Chat360 at an exciting stage of growth as we continue to expand our Agentic AI capabilities and strengthen our presence across global markets. At Chat360, Vivek will play a key role in shaping our global strategy, strengthening business growth, and building new opportunities as we scale our Agentic AI platform across industries and geographies. We’re excited to have Vivek on board and look forward to building new milestones together. Welcome to the team, Vivek! #Chat360 #Leadership #SeniorLeadership #GlobalBusiness #Strategy #AgenticAI #GenerativeAI #EnterpriseAI #CustomerExperience #DigitalTransformation #GooglePartner #MetaBusinessPartner #MicrosoftPartner #EnterpriseGrowth
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A proud moment for Chat360! Honoured to win the Best Digital Transformation Award at the Tech Innovation Awards 2026 by Entrepreneur Middle East. A heartfelt thank you to Sarah Saddouk Middle East, Director of Innovation and Strategy at Entrepreneur Middle East, for giving us the opportunity to present and be part of this incredible recognition. Thank you for recognising our journey in shaping the future of customer experience through Agentic AI. #Chat360 #TechInnovationAwards2026 #DigitalTransformation #GooglePartner #MetaBusinessPartner #MicrosoftPartner Sunnyraj Agarwal, Shivam Verma, Milind Pathak, Ekta Kulkarni, Vivek Anand, Sabu Rozario, Irwin Pereira, Satyam Tripathi, Samarth Sharma
Congratulations to Chat360 for winning the Best Digital Transformation award! The Tech Innovation Awards 2026 is a production of Entrepreneur Middle East, staged in association with Virtuzone, in5 Dubai, The Impression Agency, Business Today Middle East, Lucidity Insights, Numai Real Estate, and CANAMA.
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From conversations that sparked ideas to connections that could shape what’s next, GFF 2026 was an incredible experience for Team Chat360. As we wrap up our time at the Global Fintech Fest 2026, we’re taking a moment to reflect on the conversations, collaborations, and opportunities that made this event memorable. As a Bronze Partner, we had the opportunity to showcase how Agentic AI are shaping the future of fintech, enabling smarter customer interactions, intelligent automation, and real business impact. From our booth at U20 to Sunnyraj Agarwal moderating “AI as a Growth Engine for Banking”, every moment brought new perspectives and opportunities to connect with industry leaders. A big thank you to everyone who visited our booth, shared their insights, and made this experience memorable. Here’s to building what’s next in fintech with Agentic AI. #Chat360 #GFF2026 #GlobalFintechFest #AgenticAI #GenAI #Fintech #Banking #CustomerExperience #GooglePartner #MetaBusinessPartner #MicrosoftPartner
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A moment of meaningful conversations and powerful insights at Global Fintech Fest 2026. Sunnyraj Agarwal, CEO & Co-Founder, Chat360, moderated an engaging session on “AI as a Growth Engine for Banking,” bringing together industry leaders to explore how AI is transforming sales intelligence, cross-sell opportunities, and customer reach across banking segments. At Chat360, we’re proud to be part of conversations that are driving the next chapter of AI-powered fintech innovation. #GFF2026 #GlobalFintechFest #Chat360 #AgenticAI #AI #Fintech #Banking #AIinBanking #GooglePartner #MetaBusinessPartner #MicrosoftPartner
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Global Fintech Fest 2026 is bringing together the people, ideas, and technologies shaping the future of financial services and Chat360 is here to be part of that conversation. Visit the Chat360 booth to explore how AI-powered customer engagement can help businesses create smarter, more connected experiences across every stage of the customer journey. And while you’re there, make your visit a little more rewarding: 1. Follow Chat360 on LinkedIn 2. Share your business card along with a relevant business use case 3. Collect a special Chat360 goodie Find us at: Booth U20 · Pavilion Hall Jio World Convention Centre, BKC 8–11 September 2026 Register: https://lnkd.in/dzWzHbEd Come connect with our team, share your use case, and discover what’s next in Agentic AI-powered customer engagement. #GlobalFintechFest2026 #GFF2026 #Chat360 #AgenticAI #Fintech #AI #CustomerEngagement #FinancialServices #GooglePartner #MetaBusinessPartner #MicrosoftPartner Sunnyraj Agarwal, Shivam Verma, Milind Pathak, Sabu Rozario, Irwin Pereira, Satyam Tripathi, Samarth Sharma
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Fintech is no longer just about faster transactions. It’s about creating experiences that think, respond, and move business forward. At Global Fintech Fest 2026, Chat360 is bringing Agentic AI to the forefront, showing how intelligent conversations can evolve into smarter customer journeys, stronger engagement, and measurable business outcomes. If you’re looking to see where Agentic AI-powered fintech experiences are headed, come meet us at GFF 2026. Booth U20, Pavilion Hall Jio World Convention Centre, BKC Date: 8–11 September 2026 Register: https://lnkd.in/dzWzHbEd #GlobalFintechFest #GFF2026 #Chat360 #AgenticAI #Fintech #AI #CustomerExperience #FintechInnovation #GooglePartner #MetaBusinessPartner #MicrosoftPartner Sunnyraj Agarwal, Shivam Verma, Milind Pathak, Sabu Rozario, Irwin Pereira, Satyam Tripathi, Samarth Sharma
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Our team is at the biggest fintech festival, and the conversations are all about what matters most solving real, everyday business challenges at scale. At Global Fintech Fest 2026, we’re engaging with fintech leaders, innovators, and industry experts to understand the challenges shaping customer engagement, automation, and growth. Because at Chat360, we believe the best AI solutions don’t just sound intelligent they solve real problems. From everyday customer interactions to complex business workflows, Chat360 is helping businesses leverage Agentic AI to drive smarter conversations, greater efficiency, and real impact. Meet us at GFF 2026. Booth U20 · Pavilion Hall Jio World Convention Centre, BKC, Mumbai 8–11 September 2026 Let’s turn everyday challenges into solutions that work at scale. #Chat360 #GFF2026 #GlobalFintechFest #AgenticAI #Fintech #AI #FintechInnovation #CustomerExperience Sunnyraj Agarwal, Shivam Verma, Milind Pathak, Sabu Rozario, Irwin Pereira, Satyam Tripathi, Samarth Sharma
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Happening tomorrow at Global Fintech Fest 2026. Sunnyraj Agarwal, CEO & Co-Founder, Chat360, will be moderating the panel discussion: AI as a Growth Engine for Banking: Sales Intelligence, Cross-Sell, and Customer Reach Across Segments He will be joined by industry leaders from HDFC Bank, Union Bank of India, Kotak Mahindra Bank, and State Bank of India for a conversation on how AI is shaping the future of banking. 11 September 2026 | 14:30–15:10 Lotus 3 | Jio World Centre, Mumbai Looking forward to an insightful discussion at #GFF2026. Register Here: https://lnkd.in/dzWzHbEd #GlobalFintechFest #GFF2026 #AI #AgenticAI #Banking #Fintech #FinancialServices #Chat360 #GooglePartner #MetaBusinessPartner #MicrosoftPartner
Obtain diverse perspectives and deep insights from a panel discussion featuring industry leaders: Mr. chandershekhar sharma - State Bank of India Mr. Nilkanth Rade - HDFC Bank Mr. Nitesh Ranjan - Union Bank of India Mr. Pranav Mishra - Kotak Mahindra Bank Mr. Sunnyraj Agarwal - Chat360 Register now: www.globalfintechfest.com #GlobalFintechFest #GFF2026 #Fintech #FinancialServices #FintechInnovation #PotentialToImpact #AgenticAI #Tokenisation #Quantum Sandeep Jhingran | Latika Kolnati | Vineet Mishra | Siddhartha Sengupta | Neha Gadi | Yashaswi Shah | Uznain Haji
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