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Pleasanton, California, United States
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Articles by Paige
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Authenticity with consumers now paramount for brands
Authenticity with consumers now paramount for brands
New report commissioned by Sitecore shows how US shoppers’ mindset has shifted It goes without saying, but the world…
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Things Marketers Like: Industry DisruptionFeb 11, 2016
Things Marketers Like: Industry Disruption
I love it when industries are disrupted by technology. I’ve seen this time and again during my career – first with the…
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Three Ways To Start Mastering Customer ExperienceSep 9, 2015
Three Ways To Start Mastering Customer Experience
Customer experience is at the top of the corporate agenda. A few months ago, Brian Solis told me, “Customer experience…
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Machine Translation to the RescueAug 17, 2015
Machine Translation to the Rescue
Global companies have a big language problem to solve. Language barriers drive a wedge between companies and their…
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Different Teams, Same Goal: Improve Customer ExperienceAug 6, 2015
Different Teams, Same Goal: Improve Customer Experience
On paper, it appears that everyone’s on the same page: Customer experience is now a strategic priority. In the research…
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What’s The Difference Between CX & Customer Satisfaction?Jul 22, 2015
What’s The Difference Between CX & Customer Satisfaction?
Today’s leading marketers have customer experience top-of-mind—and that makes perfect sense because customer experience…
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3 Comments
Activity
11K followers
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Paige O'Neill shared thisSo honored to be named to the B2B CMO 100 by the B2B CMO Project --alongside an incredible list of marketing leaders. The fact that this list was compiled by fellow CMOs is also deeply meaningful. A big thanks to Jon Miller and Sydney Sloan for the work behind this project, which is designed to capture and share what B2B CMOs are doing to remain strategic right now. We can all learn so much from each other! Congratulations to all of this year's honorees. See the full list here: b2bcmoproject.com
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Paige O'Neill shared thisI’ve heard such positive things about our Culture First Forums since joining Culture Amp and this week’s event in London certainly lived up to the praise. It was a meaningful day of sharing insights and community with our customers and the energy of change that AI is bringing was palpable in every session. Key takeaways for me included: 1️⃣We are all feeling fear and uncertainty around AI— but curiosity to learn and embrace change is the stronger sentiment. HR has an unprecedented opportunity to lead in this moment. 2️⃣Everyone feels like they are behind, and there was comfort in knowing that we not alone in feeling that way. Very few companies have it figured out— we are all experimenting and learning in real time. 3️⃣The power of shared community has never been more important than it is right now! A big thank you to Katy McIntyre and Vicky Thorburn for joining me onstage to share your many insights. And a huge thank you to the entire village at Culture Amp that put together this amazing experience for our customers. Next stop New York!
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Paige O'Neill shared thisI’m excited and honored to share that I’ve joined the Board of Directors at Ecosystems. This is an exciting moment for the company—and for the broader shift happening in how organizations define and deliver customer value. Over the past year, I’ve seen firsthand how quickly AI is reshaping go-to-market. But the challenge is about more than adapting to new expectations around pace, scale and access to intelligence—it’s also about creating alignment, consistency, and trust in how value is communicated and realized across the customer lifecycle. If you think about it, has there ever been a more critical time for vendors to be able to clearly communicate value to customers? That’s what drew me to Ecosystems. They’re not just building software—they’re helping companies operationalize value as a system that connects product, marketing, sales, and customer experience into something cohesive and measurable. I’d like to thank the entire team at Gauge Capital and Ecosystems.io for this opportunity. I'm excited to work alongside Chad Quinn and the team, and to help drive this next phase of growth. Let's do this! You can read more about Ecosystems and today's news here: https://hubs.ly/Q049qltK0
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Paige O'Neill shared thisSo excited to launch our newest innovation out into the world: The Performance Culture Quadrant (PCQ). Our team of People Scientists have done it again by showing how high employee engagement scores and high confidence in company performance leads to a sustained culture of high performance. We call this state "Peak Performance" and companies who achieve it can see 47% higher financial performance. We've just launched a new tool that helps our customers see where they are on the journey to Peak Performance and charts a path to help them get there -- if they aren't already! Huge congrats and thank you's all around to the team at Culture Amp who worked so hard to bring this all to life. It truly takes a village and we couldn't be more thrilled to launch this and see the impact it has for our customers.Paige O'Neill shared thisWe’ve found a measurable state of Peak Performance and it’s revolutionizing workplace engagement. Leaders know high performance is about more than just hitting individual targets, it's about the culture that makes those wins sustainable. Introducing the Performance Culture Quadrant™ (PCQ)— a tool to help you visualize your organization's culture state today, and chart a path to Peak Performance tomorrow. Move beyond the guesswork and lead with the clarity your people deserve. https://lnkd.in/enfXAKsp
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Paige O'Neill shared thisThe first 90 days of any job is sooo important and always one of my favorite topics to chat about. It was fun to join CMO Huddles with Drew Neisser, Scott Gordon and Ali McCarthy, Ph.D. this week to give a fresh take on this topic -- with an AI lens. AI has completely changed the way we look for jobs, prep for interviews -- and onboard into new jobs. Onboarding at Culture Amp 6 months ago was my first time leveraging the power of AI to get up to speed quickly and it was a game changer! Give a listen if you are in the market for a new job or in the process of onboarding yourself. Thanks for having me Drew!! https://lnkd.in/gjpT37tuFirst 90 Days: Starting Strong | CMO Huddles StudioFirst 90 Days: Starting Strong | CMO Huddles Studio
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Paige O'Neill shared thisLike many others, I'm recently back from our sales kickoff. At Culture Amp, The CEO, CRO and I traveled to 3 countries in 3 weeks -- London, Chicago and Melbourne. It was incredibly energizing to see everyone in person, get a feel for local offices and roll out new messaging we've been working on for several months. I've seen so many posts about sales kickoffs in the last few weeks and all of them convey similar sentiments -- excitement for the year, the palpable energy in the room, momentum for great business results, pride in the company and teams we work with... I've also been at several companies where the value of SKO was questioned. Was the considerable cost worth it? Could we quantify the results in revenue? Would not having a kickoff truly have a negative impact on business results? How could we prove it? I'm a believer in SKO (or larger company kickoffs). I think in person connections, training, alignment and celebrations of the previous year's results positively impact results, retention, morale and engagement. But, how do we measure the true success once the excitement has died down and we are back in our normal routines? I'm curious how everyone measures kickoff success at your company? Are there specific metrics you are tracking? How do these conversations play out internally when deciding how to budget and plan for kickoff? Do you feel you truly know whether kickoff was a direct factor in results? Would love your thoughts! And in the meantime, here are a few of my requisite kickoff pics!
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Paige O'Neill shared thisA few years ago my good friend Kathryn Lancioni - who I've been friends with for 30 years -- had a very near death experience. Needless to say, it changed her life. Fast forward to today, and she's taken her story as a springboard of inspiration to launch the podcast Gut Punch, which features stories -- hers and others -- about 'gut punch' experiences and what they can teach us as we move forward. When she invited me to share my own 'gut punch', I was honored to even be considered alongside the many amazing and inspirational stories she's featured. My story is a bit different -- when I was in my early 50's, I found out randomly via a genetic test on 23andMe that I was adopted. I had absolutely no idea prior to that. In addition to my story, which you can hear at the link below, I encourage anyone looking for inspo to listen to some of the other episodes on the podcast (including Kathyrn's own story featured in Season 1, Episodes 1-3). Enjoy -- and thanks again to Kathryn for having me!! 🥰 https://lnkd.in/d3Utg3m7
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Paige O'Neill shared thisI had a great time on The Agentic Marketer with Sarah McConnell at Qualified, talking about what it means to lead a marketing team right now. We covered everything from how Culture Amp is using AI across the marketing and SDR teams, and how CMOs can help their teams build confidence and literacy -- which I firmly believe is every CMO's responsibility. All the smartest marketers I know are throwing playbooks out the window to reinvent, and for me it is super exciting to rethink how we lead, learn, and scale with AI at the center. Thanks for having me Qualified! Preview below, and you can watch the full conversation here: https://lnkd.in/gzaUpQZ7
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Paige O'Neill posted thisI know I have many enablement leaders in my network, so this one is for you: Culture Amp is hiring a Director of Enablement! This is an opportunity to lead a global enablement team and drive our strategy, programs and priorities as we continue to expand our product portfolio. You will be joining a growth-focused company with an incredible culture, amazing sales leadership and employees who are super passionate about creating a better world of work for our customers --and ourselves. Feel free to ping me with questions, or to learn more and apply, here is the link: https://lnkd.in/gEQxS2cn
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Paige O'Neill reacted on thisPaige O'Neill reacted on thisTomorrow is my last day Culture Amp. This week also happens to be my 4️⃣ Year Camperversary. How about them apples?! My journey here actually started before I became an employee. In 2019, I joined the #culturefirst community as a volunteer chapter lead because I loved what the brand stood for and I wanted to be part of a mission to create a better world of work. I did not think that would one day lead to me having my dream job and running the whole dang community. But it did. And wow, what an honor it’s been! I’ve had the chance to work with some of the most stellar humans, and on some of the dopest projects I never could have imagined. I’ve helped build and host a 24-hour virtual conference with 20,000+ registrants with in-person viewing parties. I’ve emceed Leaders Forums for our top customers and prospects. I got to support in building the 'Where Should We Begin... At Work' card game with Esther Perel. I got to interview Megan Rapinoe. And I’ve designed, hosted, and facilitated THOUSANDS of community events, conferences, regional webinars and so on with this organization. Together, we've build the largest HR community in the world, an award-winning one at that. Today, we have more than 45k people in our People Geek Slack community, more than 22k members in our chapters program, and hundreds of volunteer chapter leads hosting events around the world on behalf of the brand. That is so freaking special AND rare. Other tech companies would kill to have what we have built! All of that is people choosing to show up for one another again and again. And to me, that is what being 'Culture First' has always meant. It’s not just about being people-first in some vague, feel-good way. It’s about living your values in pursuit of your goals so you can actually deliver on the mission. It’s a belief that you can authentically deliver on your mission, do right by people, and also build something that is good business. So what has made this experience so special? The culture. And the humans. It has been such a gift to travel the globe and not only work with and meet so many of my colleagues and community members, but to now call many of you my friends. My peeps, you know who you are. Love ya! 🫶 That is what I’ll carry with me most. Brands and logos on our resumes come and go. What matters most are the humans. These are just jobs, folks. The friendships, the relationships, and how we make each other feel, that is the stuff that lasts a lifetime. As for me, I’m going to take a breather and watch an obnoxious amount of World Cup soccer. ⚽ And then I’m planning to consult full-time around designing community events at scale in addition to emceeing and moderating discussions at conferences. More to come on this. Thank you for cheering me on, building with me, trusting me, and making this chapter of my life so meaningful. Cheers to co-creating a better world of work! P.S. My goodness I wear a lot of matching pantsuits
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Paige O'Neill reacted on thisPaige O'Neill reacted on this1 year ago we relaunched Seismic.com on Sitecore XM Cloud. Full re-platform, rebrand, new narrative, content migration, the works. It wasn't smooth per se... That said, if you've ever done an enterprise CMS migration you know the feeling: the launch happens and you suddenly question every redirect, edge case, and everything you swore wouldn't matter... matters... a LOT. I'd also say the timing was especially aspirational. Not only did we do the entire project in less than 7 months, with a team heading out the door, but we went live right as AI Overviews started expanding into commercial queries. So on top of normal migration turbulence, organic traffic was getting absorbed by a feature that didn't exist when we started the project. By October, four months in, we had recovered 21% of lost traffic. Not bad for going live during a confluence of change. One year on, traffic has stabilized and we're seeing a 41% increase in visits from LLMs. As we adapted to the new search landscape with increased structured content, clean IA, and citation-friendly architecture because we saw where discovery was heading. Our ability to personalize experiences on the site has also been a win. We have 6 use cases live on the site right now, and those experiences are converting at 10x the rate of non-personalized pages. Re-platforms are never fun. Traffic dips are inevitable. And you're always going to have an oh shit moment, but if you use the migration to rethink how the site is built, not just what it looks like, you come out the other side with something better than what you had. A year later, I'm proud of what the team built.
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Paige O'Neill liked thisPaige O'Neill liked thisSo, what do I think of #CannesLions after day one? Well, it’s part insanity, part inspiration, and a whole lot of perspiration. With temps climbing well into the 90s, there was no escaping the heat. Well, that’s not entirely true. I spent part of the day in the #Sitetour recording Carpool Cannes Conversations with some truly amazing leaders. With the aircon on full blast. Look for episode one dropping later today from the Sitecore handle. I also managed to spend time in some of the best beach houses and off-Croisette getaway spots, from Microsoft's CMO AI innovation session led by the inimitable Alysa Taylor; to Deloitte Digital at Journal House for a fascinating conversation with Louise McEwen, CMO of McLaren Racing, and Scott Mager, CMO of Deloitte; and finally to WPP's terrace garden for a fantastic meeting with VML. And this was only day one. Throw in a few customer conversations and a celeb sighting or two. Psst...I saw my good friend Hoda again, and then happened to see Tiktok legend Keith Lee. Onto tomorrow!
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Paige O'Neill reacted on thisPaige O'Neill reacted on thisThis week I was honoured to receive the The Australian Financial Review Women in Leadership Award in Technology & Telecommunications. I've never had a neat career plan. I've had a bias toward learning, challenge, and saying yes to the less obvious path. Study law, end up in finance. Move into Strategy. Move to China with a baby as a first time CFO. Join a publicly listed icon of New Zealand's tech sector. Move to Australia during covid. Each time, the risk was worth it. This recognition belongs to the teams I've had the privilege of leading across every chapter of that journey. From Fletcher Building to Trade Me to MYOB, and now to the extraordinary people at Culture Amp who show up every day to build something genuinely meaningful. We're at a significant moment in the world of work, and I couldn't be more energised by what we're building together. Thank you to the AFR and the Women in Leadership community. To every woman earlier in her career who was told the path wasn't clear: keep going. The right path rarely is. That's the point.
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Ronda Billings Morra
Award-winning marketing and… • 3K followers
🎙️ Grateful to join have joined a recent episode of The Narrative podcast by The Front Lines with Brett Stapper. 🙏 Thank you, Brett, for the sharp questions and thoughtful conversation. We discussed a challenging brand problem that Vimeo was facing during my time there: building an enterprise SaaS business when the market only knew us as a creator brand. The challenge wasn’t choosing between audiences, it was scaling enterprise without losing the creators who are the heart and soul of the Vimeo brand 💙. We also discussed what that actually requires when narrative, GTM, and AI collide. A few takeaways for SaaS CEOs and CMOs: 1️⃣ Narrative is a business decision, not a comms tactic Our CEO at the time, Philip Moyer, made an early, public call not to train AI on creator content on our platform, and it became a durable competitive differentiator. 2️⃣ AEO moves faster than SEO LLMs reward structured, entity-rich content. Design for extraction, not just keywords. 3️⃣ Measure consistency, not just activity We stopped tracking press hits and started asking: Are prospects, customers, analysts, and the market describing us the same way, without prompting? We also covered press releases as LLM training data, content as a living asset, and why your internal teams who also fit your ideal customer profile, should help build what you sell. 🎧 Listen to the full conversation: https://lnkd.in/gK8Q2XwG If you’re a SaaS CEO navigating growth, repositioning, or an AI-shaped market, and want a comms & marketing leader who operates at the strategy table, I’d welcome the conversation! #BrandStrategy #LeadershipComms #B2BMarketing #NarrativeDrivenGrowth
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Laura Onopchenko
Fubo • 2K followers
Most businesses have the same cash tension: You need cash available to run the company (payroll, vendors, surprises). You also don’t want excess cash sitting around earning nothing. This Treasury Management Playbook is a really solid, straightforward guide to doing both - without overcomplicating it. Venture-backed teams: there’s a QSBS note in here that was new to me, and it’s a big one. A treasury decision you might make as a diligent finance pro - like putting some cash into public index funds - can create QSBS risk. That can turn into a multi-million-dollar surprise at exit for early employees and investors, and a tough board conversation. Thanks, Alex Wu, for saving me from that fate. If you’re a founder, finance lead, or board member - worth saving. #CFO #Startups #SmallBusiness #CashManagement #Finance #QSBS
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Rohit Malhotra
NodeOps • 30K followers
New pod alert - Marcos Rivera is the founder and CEO of Pricing I/O, where he helps B2B SaaS companies capture the value they’ve built. Former Head of Pricing at Vista Equity Partners, he’s priced over 400 SaaS products and has authored Street Pricing. In this conversation, Marcos and I discuss: -Why do so many SaaS companies treat pricing as a “once every couple of years” event when their product is changing monthly? -How should SaaS companies think about pricing new AI features they’re building? -If a founder is listening right now and can only do one thing differently with their pricing this quarter, what should it be? (Link in comments) Enjoy! Flexprice
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Bob Garcia
Self-employed • 4K followers
LLMs + LinkedIn Agree: These Are the Top 4 RevOps Friction Points We asked ChatGPT, Copilot, and Gemini to analyze LinkedIn posts from RevOps Directors and VPs over the past year. The focus: understand what’s really slowing down segmentation, targeting, and ideal customer profile (ICP) development. Despite different models and data sources, the signals were strikingly aligned: 1. Siloed, messy data is the #1 blocker Bad CRM hygiene, disconnected tools, and outdated firmographics are creating blind spots that make defining the ICP a guessing game. 2. ICP definitions are vague, static, or misaligned Most teams still rely on proxies—job titles and company size—rather than behavioral or intent data. The result? GTM misalignment and wasted spend. 3. RevOps is stuck in a tactical role LLMs consistently flagged that RevOps is still seen as a reporting function, not a strategic driver of customer clarity. 4. Tech stacks are bloated and underleveraged Tool overlap and underutilization mean valuable insight gets lost—impacting everything from segmentation to campaign ROI. The takeaway: RevOps must evolve from a reporting engine to the architect of live, dynamic ICPs. That means: -> Owning segmentation as a continuous, data-driven motion -> Aligning GTM teams on shared customer definitions -> Using real-time data to prioritize high-fit accounts and drive growth 👉🏼 Dive into the complete analysis, including the prompt we used and the results from three of the most popular LLMs → [https://lnkd.in/gJdQ_TXD] We're helping B2B SaaS GTM teams bridge business efficiency metrics (lifetime value, net revenue retention, etc.) with AI-powered ICP discovery to drive smarter targeting, cross-functional alignment, and more GTM efficiency. Shoot us a DM or visit our website (www.alignicp.com/product), we'd love to chat. #RevOps #GTM #ICP #Segmentation #RevenueOperations #B2BSaaS #MarketingOps #SalesOps #CustomerData #idealcustomerprofile #linkedinresearch #AIRevOpsInsights
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Paul Tibbitt
Forbes Business Council • 4K followers
Partner ecosystems aren’t getting any simpler. Too often, I’ve seen companies be blocked not by strategy, but by the difficulty and complexity of partner orchestration. My latest Forbes Business Council article breaks down why adding more tools isn’t the answer, and what marketers can do instead to build stronger, more scalable programs. Read the article here: https://lnkd.in/e52e7TK7
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Jay Thakrar
Fireworks AI • 10K followers
Highly recommend watching this episode from Lenny Rachitsky's podcast with the one and only Jeanne DeWitt Grosser (COO of Vercel) on the future of GTM in an AI world. She provides a deep dive into how Vercel is using AI to benefit their sales org today. Must watch.
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Leena B.
Oriono Advisory Group • 549 followers
MIT’s recent report found that 95% of enterprise AI pilots fail to deliver ROI, with value trapped in workflows, slow scaling, and misplaced bets in sales and marketing instead of back-office and integration wins. But these are symptoms, not the root cause. The real issue is strategic misalignment, as oftentimes organizations don’t clearly define the kind of bet they’re making. At the core, every pilot is a capital allocation and risk management decision. Pilots fail without clarity on the business angle, hypotheses, and go/no-go criteria. To address this, I’ve developed The Pilot Strategy Framework™, a structured approach to categorizing AI pilots based on their strategic intent and business impact. 1️⃣ Validation pilots - validate feasibility before scaling and committing further resources. 2️⃣ Internal adoption pilots - phased rollout of AI within departments, inside existing workflows, to see if it can unlock ROI. This can often signal market readiness to customers, competitors, investors, and the industry overall. 3️⃣ Customer-facing pilots - test whether existing customers will adopt new AI capabilities and whether it’s commercially safe to scale. 4️⃣ Legacy integration pilots - answer if AI can unlock value in legacy systems. 5️⃣ New product pilots - test whether additional AI offerings can be introduced; offerings that are core or adjacent to our current products and generate new ROI. Each pilot is a bet: upfront decide how much capital to risk, what value it’s meant to unlock, tradeoffs to consider, and the conditions under which you’ll scale or stop. Ultimately, it's about prioritizing the one(s) that provide the most enterprise value. Which pilot types is your organization running, and how are they moving the needle on your business outcomes? I am currently talking to leadership teams to apply this framework to drive clarity and ROI; if your organization is navigating similar questions, I'd be happy to connect. #productstrategy #aistrategy #aitransformation
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