Government Experience
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The National Association of State CIOs acknowledged states for using AI, cybersecurity, data and digital services to tackle some of their biggest tech challenges. -
State CIO Sarah Tuneberg is driving digital government improvements from a user-centered perspective. By making solutions open source, Colorado IT solutions can serve as a model for other states. -
Maryland’s Launchpad helps agencies through the discovery and user research phases of IT planning, while helping the state move to a more measurable, iterative process.
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The National Association of State CIOs recognized four public-sector tech leaders for their work in cybersecurity, digital identity, privacy, AI and enterprise modernization. -
SponsoredWith the first ADA Title II deadline set for April 2027, local governments are choosing what comes after the legacy CMS. CivSites builds in accessibility from the start and gives small teams a website they can run without a developer. -
A new report from CivStart reveals that across operational domains, two shared structural factors impact public-sector modernization: a capacity gap and jurisdictional fragmentation. -
SponsoredVirginia DMV increased Mobile ID adoption by using targeted, data-driven email campaigns that dramatically improved constituent engagement and program awareness. -
SponsoredA municipal operating system connects departments, automates workflows and unifies data to help local governments improve efficiency and deliver better citizen services. -
The state has launched a new driver services platform in collaboration with CHAMP Titles under a six-year, $54 million modernization contract, with vehicle services next. -
The long-gestating, city-issued ID is intended to be used with agencies and accepting organizations — though not as driver’s licenses. The endeavor dates to 2016 and found funding in the FY 2026 budget. -
CivicPlus has teamed up with software developer TenFore Golf, which will allow it to sell golf management tools alongside its parks and recreation technology already in use across the country. -
The village of Spring Lake and Spring Lake Township have deployed new websites with access to a platform and mobile app residents can use to notify their government of local issues. -
Digital forms can serve as the doorway to accessing essential government services. Involving prospective end users in the design process can help ensure these tools function as intended. -
Researchers say form design can create privacy concerns or other discomfort, sometimes leading residents to abandon online forms for government service offerings. -
A new National Association of State Chief Information Officers report identifies five areas in which competing investment priorities shape modernization efforts, indicating that success depends on alignment. -
The effort, part of the Harvard Kennedy School, is designed to help local governments use technology to improve citizen engagement and civic ties. Already, the push has produced a budget tool for local agencies. -
A new survey report from the supplier of government payment services also finds that security and confusion can block wider adaptation of such tools. And younger residents have less patience for poor digital experiences. -
Andrea Fletcher, a federal chief digital strategy officer, will lead the team in modernizing state technology, improving websites and systems, and helping government serve its residents. -
A new automated sortation solution is intended to help identify and sort material in Kent County, Mich. The challenge of sorting waste has evolved in recent decades with the materials people throw out. -
Following a launch announcement earlier this summer, New York City's new citizen-facing technology outfit is one of the hottest jobs in civic tech, having already fielded more than 4,000 applications to join. -
County officials worked with OpenGov to modernize a dated and siloed procurement and contract management system, helping increase efficiencies, transparency and compliance, and connect 22 departments.
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