Voices

As artificial intelligence becomes more embedded in the systems we use every day, it is up to government leaders, technology experts and the general public to decide what comes next.

Government IT leaders are drowning in point solutions and legacy contracts. See the warning signs of tool sprawl and what real consolidation looks like.

From chatbots and infrastructure monitoring to decision-making and public safety enforcement, smaller communities are leveraging the tech in real ways that impact residents.

Longtime county CIO Steve Monaghan on what it takes to “do more with less” in state and local IT, and the framework for building an organization that can succeed and grow.

Vibe coding offers resource-limited organizations tools for rapid software development. But to build products that are sustainable and resilient, implementing a defined process is key to long-term success.

Summary: Buffalo cut IT tickets by 20 percent with a self-service portal. Learn how self-service portals, knowledge bases, and AI can reduce ticket volume for any government agency.

As artificial intelligence becomes baked into government systems, it is important to consider its limitations. The speed it brings to notoriously slow processes should not come at the cost of sound decision-making.

Resident expectations and needs mean relying on a PDF-only strategy has become a liability for state and local governments in 2026. It’s time to transition to accessible, user-friendly digital documents.

Government agencies are rethinking how workplace environments support employees, mission delivery and public service outcomes at a time when expectations for government services continue to rise while resources remain constrained.

See how one local government IT team is doing more with less, and what your agency can learn from their experience.

The law that established federal CIOs turned 30 this year. In those three decades, the CIO role at all levels has become a catchall for anything tech-related, hindering its efficiency. It’s time to rethink things.

Traffic deaths are declining nationwide, but transportation leaders say sustained progress will depend on combining street design, data and automated enforcement to change driver behavior.