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Carrie Tharp shared this<Not my digital twin!> Retail and consumer industries have long toiled away on creating the best quality digital and support experiences they can. But for many years, the tech … didn’t meet the measure. Sometimes your best digital foot forward, still wasn’t what you aspired for it to be. Generative capabilities are now re-writing the art of the possible, bringing brand experience and brand value props back to the center. New capabilities can help you break down the friction - Instead of forcing customers to manually search across dozens of product categories, they can simply type a real-world goal like "plan a birthday party.” The AI agent guides their journey and automatically assembles their cart which drives more revenue per visit. To power that kind of fluid experience, product data is king. Watch how Reliance Retail uses Gemini-powered catalog enrichment to analyze millions of product images in minutes, transforming their entire customer experience. Check out more: https://lnkd.in/gDtvVfc7 Darshan Kantak Shivakumar Venkataraman Oliver Parker
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Carrie Tharp shared thisMeet my digital twin! While my AI counterpart isn’t quite ready to debate me on the future of cloud (yet), it’s a fun way to think about the incredible technology behind our new partnership with The Coca-Cola Company. For the FIFA World Cup, we've created a digital twin of the one-and-only José Mourinho, allowing him to debate himself in a series of daily videos. This is made possible by Google Cloud's generative media capabilities, which are fundamentally changing the speed, scale and possibility of creative. It's a privilege to work with an iconic brand like Coca-Cola as they pioneer the next chapter of media tech. This campaign is a perfect showcase of how human ingenuity, paired with powerful AI, can create something truly new and magical for a global audience. Read more here: https://lnkd.in/gSaFJY5P Note: I made the below video in about 2 mins. I shared a photo and a prompt and Gemini did the rest 🤯 #GoogleCloud #CocaCola #Innovation #Leadership #WorldCup
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Carrie Tharp shared thisThe threat of bad actors aided by AI might be keeping you up at night as a senior leader - knowing human-speed, manual approaches of the past won’t stand up against the new threats of today. That’s why we’re introducing Google AI Threat Defense. We’ve moved beyond flagging problems to actively prioritizing and fixing them. By combining the reasoning power of Gemini, the risk prioritization of Wiz, code remediation capabilities from CodeMender, and Mandiant’s frontline expertise, we’ve built a comprehensive cybersecurity solution that fights AI with AI. This isn’t just a security challenge; it’s an opportunity to build true strategic operational resilience across your entire organization. By deploying agents that handle the heavy lifting of verification and remediation, your leadership team stays in control with high-level oversight while moving from reactive firefighting to proactive, steady protection. Security shouldn't be the bottleneck that slows you down. It’s time to move to an always-on, strategic defense. Read the details here: https://lnkd.in/gKeVWxmtIntroducing Google AI Threat Defense to help you outpace the adversary | Google Cloud BlogIntroducing Google AI Threat Defense to help you outpace the adversary | Google Cloud Blog
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Carrie Tharp shared thisCreative juices flowing! Google DeepMind just dropped Gemini Omni at #GoogleIO: our first step towards a model that can create anything from anything - starting with video. It combines Gemini’s intelligence with our generative media systems - representing a leap forward in world understanding, multimodality, and editing. Innovation that brings Photorealism and storytelling power to all kinds of creatives... what will you build? Games, Marketing, Media, Retail, CPG oh my! Anil Jain Buzz Hays Jack Buser Albert Lai Paul Tepfenhart Sonia Fife Kapil Dabi Mark Steel Tarun Rathnam https://lnkd.in/gDq5w2MMIntroducing Gemini Omni: Create Anything from AnythingIntroducing Gemini Omni: Create Anything from Anything
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Carrie Tharp shared this#GoogleIO just wrapped, and while the product announcements are impressive, the business implications are what matter. A few major takeaways for leadership teams to pay attention to: 🚀 The Velocity Game: The new Gemini 3.5 Flash isn't just a minor upgrade, it's running 4x faster than other frontier models. In business, speed equals lower compute costs and real-time decision-making at scale for experiences of the future. 🛍️ Agentic Commerce: In the Agentic Era, autonomous agents remove friction from the shopping journey by understanding unique customer needs, delivering powerful results for brands like Macy’s and Home Depot, including conversion increases as high as 4.75x for personalized queries. 🤖 True Autonomous Workflows: Tools like Google Antigravity and Managed Agents mean companies can now deploy entire cohorts of secure, autonomous AI agents. Think of CodeMender fixing security vulnerabilities in the background, or Gemini Spark acting as a 24/7 operator plugged directly into your CRM, ERP, and internal data. This shifts AI from a "search box" to a digital workforce. 🔒 Governance & Trust: As AI adoption scales, responsible governance is non-negotiable. The launch of the AI Content Detection API (using SynthID) is a massive win for media governance, helping enterprises verify content authenticity across the board. The companies that win the next decade won't just use AI to write emails faster. They will build secure ecosystems of agents that handle complex, multi-step processes and experiences from end to end. What announcement from Google I/O do you see having the biggest impact on your industry? https://lnkd.in/gP6vcjgCInnovations from Google I/O 26 on Google Cloud | Google Cloud BlogInnovations from Google I/O 26 on Google Cloud | Google Cloud Blog
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Carrie Tharp shared thisExciting news today. We are significantly expanding our team with new Forward Deployed Engineers (FDEs) to help our customers navigate and succeed in the Agentic Era. This expansion is all about bringing our world-class engineering and research closer to our customers as they navigate their AI transformations - specific to their industries. We’re looking for builders who want to make a tangible impact at scale and help us shape the future of agentic AI. If you are passionate about driving real-world AI impact, I’d love for you to check out the opportunities below. ⬇️Carrie Tharp shared thisToday we announced a new AI Focused Organization within our Go-To-Market team to help bring our customers closer to our products, agent platform, engineering and research teams. As part of this expansion, we are investing in hiring additional Forward Deployed Engineers (FDEs) to help us scale customer AI transformation. While having FDEs is not new for Google Cloud, the demand from customers and partners for Google enterprise AI products and Google engineers to help them embrace agent development is growing very rapidly. This is in addition to our recently announced $750 million Ecosystem Commitment to deliver new resources and incentives to partners in our 120,000-member ecosystem to help accelerate joint customers transformations with agentic AI. If you are a builder who wants to work on the world's largest stages and be at the center of the Agentic Era—join us. https://lnkd.in/guSeHkCe
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Carrie Tharp shared thisJust stepped off the stage at #GoogleCloudNext and the energy is infectious. If there’s one takeaway from today’s keynote, it’s this: AI is no longer a feature. It’s the foundation for the modern enterprise. Today, I discussed Gemini Enterprise for Customer Experience - exploring how agentic is redefining the future of experiences. We aren't just talking about a better UI, we’re talking about a fundamental rewrite of how brands interact with the world: where multi-modal, contexutal, and seamless interactions are the standard. Take Macy’s, for example. They just launched "Ask Macy’s," an AI agent powered by Gemini Enterprise for Customer Experience. It’s a game-changer. Instead of just clicking through passive navigation, customers get a natural, conversational guide that helps them throughout their entire shopping journey. This makes the whole experience feel less like a chore and more like getting real personalized assistance. Why this matters right now: ✨ Speed: You can now deploy sophisticated, multimodal agents in days, not months. ✨ Context: AI now has "memory," treating every interaction as part of a continuous journey, not a siloed ticket or a single channel, disconnected experience. ✨ Scale: We’re out of the pilot phase and into full-scale production mode. Nobody is here for 'good enough' AI. We’re here for outcomes. We’re deploying Gemini to solve the unsolvable: giving employees their time back and giving customers an experience that actually feels like magic. Read more about today’s announcements: https://lnkd.in/e4Rd8ZP4 Did you have a chance to watch the Google Cloud Next keynote? Would love to hear your thoughts in the comments below
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Carrie Tharp shared thisThe Olympics are more than just a competition. They are a breathtaking display of human potential where greatness is often decided by the thinnest of margins. At Google Cloud, we’ve partnered with Google DeepMind, to build an AI tool that turns split-second, complex aerial maneuvers into precise, actionable data. 🏂 ⛷️ U.S. Ski & Snowboard advised on the tool and prototyped it leading into the Olympic Winter Games. By combining one of Google DeepMind advanced computer vision models and Gemini, we're helping athletes analyze their performance faster than a ski lift ride back to the top. We're moving past "gut feelings" and using actual data to track things like speed, how much air they get, and exactly how their bodies move in 3D. But for me, the real excitement is what this means for the future. If we can crack the code on the biomechanics of a high-speed snowboarding trick, we can apply those same insights to transform robotics, healthcare, and manufacturing safety. Innovation can be everything from clinching a podium spot to finding the edge that eventually reshapes entire industries. Learn more about our partnership: https://lnkd.in/d3bEAKqk
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Carrie Tharp shared thisPassive discovery is becoming a thing of the past. We are entering the era of Agentic Commerce—where AI doesn't just assist; it acts. From finding the perfect product to resolving post-purchase issues, intelligent agents are now handling complex, multi-step workflows autonomously. But what does this actually look like in practice? And how are the world’s biggest brands already using it to drive real ROI? Check out how we break down the technology and the real-world use cases in our latest blog: #NRF2026 Paul Tepfenhart Mark Steel Kapil Dabi Sameer Dhingra Jose Luis Gomes Matt Renner Hayete GallotA new era of agentic commerce is here | Google Cloud BlogA new era of agentic commerce is here | Google Cloud Blog
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Ben Sprecher Miss you! Hope all is well in your world. Not all the way there yet, but the progress in the last year is breathtaking.... not bad for one-shot for a social post 😁 🚀 ✨
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Carrie Tharp liked thisCarrie Tharp liked thisUK workplace AI adoption has doubled to 73% this year, but a critical skills gap remains. Our new "AI that works for Britain" report with Public First dives into this critical skills gap. The real momentum belongs to a distinct group of advanced users we call ‘AI Trailblazers’. Accounting for just 15% of the workforce, these individuals are fast-tracking their careers. They are 84% more likely to have been promoted in the past year, 88% more likely to achieve positive performance reviews, and are saving almost 8 hours a week. The remaining 85% are not held back by a lack of technical coding skills. Instead, they are facing specific behavioural, cognitive, and organisational barriers. The research reveals that these hurdles are entirely addressable. Google Cloud we believe that driving meaningful business transformation means moving past early-stage experimentation and empowering entire workforces to operate as system-wide innovators. Read the latest Keyword blog post to explore how we can close this adoption gap together ⤵️ https://goo.gle/4eZum17 #AIWorksForBritain #GoogleCloud #FutureOfWork
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Carrie Tharp liked thisCarrie Tharp liked thisDay one in my new role as COO of Google Cloud EMEA completed. And I can confirm it feels good to be new. And energising. We are living through wild times. Breakthrough technologies and the rise of the Agentic Era. What a moment to join this incredible company. You know, despite all the planning and prep nothing quite prepares you for the talent, quality of engineering and sheer pace of innovation inside Google. A massive thank you to everyone who has reached out with such a warm welcome. Lets go……
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Carrie Tharp liked thisCarrie Tharp liked thisAs The Snow League 🏂 prepares to head to New Zealand 🏔️, we put our Google Cloud AI agent to the test during the Cannes Lions International Festival of Creativity to create Shaun White’s ultimate winter lookbook and make the most tedious part of any trip - packing - easier than ever before. The agent crafted a variety of distinct looks, featuring everything from bomber jackets to chic plaid pants, and a little Whitespace gear in between, ensuring Shaun is ready to hit the ground running (or riding) without a second thought... Watch "New Zealand Shaun" come to life 😎 and see just how seamless the future of personalized, AI-driven travel prep is becoming. ✈️ 🧳
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Carrie Tharp liked thisCarrie Tharp liked thisYouTube is your storefront, and creators translate audience trust into retail sales. 🛍️ Nikki LaRose, a top beauty creator tells us why – and for marketers, it means you don’t have to choose between building your brand equity and driving immediate sales. On YouTube, you can do both. Thanks Nikki for the quick chat & for your great tutorials for beauty on these hot summer days! ☀️ #CannesLions2026 #GoogleBeach And for more insights on AI, YouTube, and creativity, check out our new report —> https://goo.gle/4f0XgiB
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Carrie Tharp liked thisI’m thrilled to announce…it is a new day for us as Exemplar Luxury Group. We have emerged with a substantially strengthened balance sheet, including a nearly 75% debt reduction, the liquidity necessary to support operations and invest in our future, and the full backing of our capital partners and other key stakeholders. As we move forward, we are focused on driving profitable growth for ELG and the broader luxury ecosystem. We greatly appreciate the support of our customers, partners and colleagues, as well as our new owners, who understand the value of our luxury banners and the opportunities ahead for us as Exemplar Luxury Group.Carrie Tharp liked thisWe are pleased to celebrate Saks Global’s emergence as Exemplar Luxury Group (ELG), the luxury collective uniting coveted brands with unrivaled customer experiences across Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. ELG ushers in a new day for the company and represents the shared ideals that define each of our luxury banners. ELG’s position in the luxury retail ecosystem is anchored on offering customers inspiring fashion through exceptional shopping experiences and serving as the premier gateway to the U.S. luxury consumer for our brand partners. With a solid operational and financial foundation, focused business model, strong brand partner relationships and best-in-class team, we are well positioned to drive long-term, profitable growth as Exemplar Luxury Group. https://lnkd.in/gyaAQ8vD
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Carrie Tharp liked thisCarrie Tharp liked thisBig news for the financial sector! 🏦 We are thrilled to announce an expanded partnership with Jack Henry to bring next-generation, AI-driven security to over 7,400 community banks and credit unions. In the agentic era, financial institutions are facing increasingly sophisticated, AI-powered cyber threats. To help them stay ahead of the curve, Jack Henry is building a proprietary security platform powered by Google Cloud's agentic defense capabilities and Mandiant's cybersecurity expertise. Together, we are making it possible for community financial institutions to safely embrace AI innovation without compromising on their strict compliance, regulatory, and security requirements. Community banks and credit unions are the backbone of local economies, and we are proud to equip them with the enterprise-grade AI and security tools they need to thrive. Read the full announcement here 👉 https://goo.gle/4oThBdc
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Carrie Tharp liked thisCarrie Tharp liked thisAs my colleague Sridhar Gollapudi posted: 👉 “We’ve moved past the ‘what if’ phase.” I couldn’t agree more 💯 ✨ Really excited for the AI innovations showcased by the team at DTW this week. From foundational AI (SOTA multimodal models) and data (Spanner, GNN) capabilities, ISV and SI partner solutions, customer stories — these all highlighted how Google Cloud is delivering meaningful business outcomes for our Telco customers across the world. 🚀
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Carrie Tharp liked thisCarrie Tharp liked thisGrateful to have kicked off my week at Cannes Lions with the Accenture Women in Leadership Breakfast. It was a privilege to sit down with an exceptional group of female leaders for a such candid conversation about how we drive impact from the c-suite. We covered the courage it takes to raise your hand for the next big opportunity, as well as the superpowers that female leaders bring to every room. Every woman on the panel has had a very different path, and what struck me is that so many of our careers are jungle gyms, not ladders. A huge thank you to Ndidiamaka Oteh for hosting us and to my fellow panelists Alexa Vignone, Conny Kalcher, May Habib, and Sarah Maziad Altuwaijri. I loved this quote from Conny, “Sometimes, we think we need to know everything before we can say yes. It's really about moving into these challenges in the fearless way, and then learning from them.” It was exactly the kind of conversation needed to set the tone for the rest of the week. #CannesLions2026 Cannes Lions International Festival of Creativity
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Carrie Tharp liked thisCarrie Tharp liked this👉 From Mindset to Market: How this partnership translates AI potential into actual retail performance. 📈 What a week here in Mountain View! It was an absolute pleasure hosting our partner Otto Group at our Google Headquarters. In a joint press roundtable, we shared how our strategic AI partnership is driving growth and improving the customer experience across the Otto Group's diverse business units. What I deciphered from our discussions this week is that the real breakthroughs happen when you treat AI as an organizational mindset rather than a tech project. By integrating #GoogleAI, including our latest #Gemini models, they are turning inspiration into seamless customer journeys: ✨ OTTO - Their new voice-enabled AI assistant is showing us a fundamental shift in customer behavior. While text search usually ends after two turns, voice interactions are averaging 11 turns per session, driving a 37% increase in average order value. It turns online shopping into a genuine dialogue. ✨ bonprix is redefining the entire product lifecycle from trend discovery to design with their AI-driven "VestiFlow". As Katrin Behrens, CEO of Otto Group one.O, noted in our discussion, adding a tool on top of old processes changes nothing. They are uniting design, engineering, and process redesign so trend signals flow uninterrupted from discovery to product design. ✨ Crate & Barrel have launched a conversational AI Shopping Agent, translating their signature store hospitality and curation into a highly personalized digital experience. It's clear this isn't a collection of isolated pilots, but a group-wide effort to securely scale capabilities across 42 million customers worldwide. And the innovation doesn't stop with the backend and customer service. In fact, OTTO, bonprix, and Witt-Gruppe (member of the otto group) are really leaning into Marketing & brand experience with various AI-powered advertising formats. These formats are already driving higher conversion rates and successfully accelerating new customer acquisition goals. 🚀 Thank you to Petra Scharner-Wolff, Katrin Behrens, Amy Eschliman and the entire Otto Group delegation for the inspiring discussions. This is what true collaboration looks like!
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Tim Resnik
Agentic Commerce is no longer simply "coming", it is here. Today Google rolls out Universal Commerce Protocol, last week Microsoft announced Copilot checkout, and of course OpenAI and Stripe led the way with Agentic Commerce Protocol in October. The brands are lining up to integrate, but customer behavior will lag until Google, Microsoft, OpenAI, Perplexity can prove that agentic experiences save time and money, and make the broken ecommerce journey that we all have been conditioned to accept 10X better. I believe they will. We are in the early integration phase where we will see some interesting early adopter applications. By Black Friday 2026 we will see a big push by Google in AI Mode and Search, and a subsequent very rapid user adoption. OpenAI will follow suit but will play second fiddle to Google's 50 billion SKU shopping graph.
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Priya Anant
At #NRF2026, we showed how Google turns high-friction moments into effortless opportunities for brands like Kroger, Lowe’s, Papa John’s, and Woolworths. With Gemini Enterprise for Customer Experience, we’re bridging sales and service using agentic solutions that can see what a shopper sees and act on their behalf—with clear consent and control. This is powered by our Shopping agent (complex reasoning, multimodal inputs, consented actions) and Customer Experience Agent Studio, which lets businesses build, test, and deploy personalized multimodal agents at scale. By connecting these agents directly, every interaction stays grounded in historical context—whether a customer is ordering a pizza or choosing a compatible kitchen range. From a UX perspective, what excites me most is not just what these agents can do—but how they do it: transparent, consent-driven experiences that earn trust one interaction at a time. Extremely proud of our team and the work we are doing to build trusted agentic experiences for the world. Learn more here: https://lnkd.in/gifM3Ef7
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